Privacy Policy

This policy sets out how we will treat your personal information. If you have any queries related to this policy, contact us using the details below:

Address: R2G Ltd, The Office, Gothic House, Barker Gate, Nottingham NG1 1JU

E-mail: info@r2g.co.uk

What type of personal information do we collect?

We may collect, store and use the following kinds of information:

• Basic information about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system type and version, referral source, length of visit, page views, website navigation paths and service usage).
• Information that you send to us in order to obtain a quotation for our services.
• Any other information that you choose to send to us via our contact forms on the website.

How do we get the personal info, and why do we have it?

Most of the personal information we process is provided to us directly by you through our website contact form in order for us to be able to provide a quote for products or services or respond to your enquiries.

We also receive personal information indirectly, from the following sources in the following scenarios:

• We use Google Analytics to help us improve our website and how you can use it.
• We use the Facebook Pixel to help us to track our social media marketing efforts.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are your consent and we have a legitimate interest.

How we use Google Analytics

We use Google Analytics to help us improve our website and gain insight on how our clients use it.

You can read the Google Analytics Privacy Policy if you would like to understand more about Google Analytics.

How do we store your personal information?

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure (password- and firewall- protected) servers. All electronic financial transaction data associated with transactions you make on or in relation to our website will be encrypted using SSL technology.

Your data protection rights

Under data protection law, you have rights including:

• Your right of access – You have the right to ask us for copies of your personal information.
• Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

How to complain

If you have any concerns about our use of your personal information, please contact us and we’ll do everything we can to address your concerns.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Helpline Number: 03031 231 113

ICO website: www.ico.org.uk